Help Desk
24/7 support from engineers in Texas, backed by our NOC.
Microsoft 365, run by your help desk team
Microsoft 365 management services from Sanapptx cover the administration of your accounts, licensing, email, Teams, and related services. They're for mid-market companies that don't want the admin console on someone's side desk. We set up and remove users, keep licenses matched to the people using them, turn on multi-factor authentication, and answer your staff's Outlook and Teams questions through our 24/7 help desk in Texas.
At a glance
| Covers | Accounts, licensing, email, Teams |
|---|---|
| Sign-in security | Multi-factor authentication |
| User support | 24/7/365 help desk in Texas |
| Migrations | Run by an assigned project manager |
| Support line | (972) 591-0151 |
Outcomes
What you get
Licenses that match your headcount
Accounts for people who left keep drawing a paid license until someone removes them. We close accounts when people leave and keep the license count matched to your staff, so the bill tracks headcount.
Ready on day one, locked out on the last
Tell us who's starting and we set up the mailbox, Teams, and licenses before they arrive. When someone leaves, we turn off sign-in and handle the mailbox the way your policy says.
A stolen password isn't enough
A phished password shouldn't open anyone's email. We set up multi-factor authentication across your tenant, so a sign-in also needs a second check.
Process
How it works
Step 1: Review the tenant
We list your users, licenses, mailboxes, Teams, and admin accounts, and flag what's unused or wide open.
Step 2: Clean it up
We remove stale accounts, right-size licenses, turn on multi-factor authentication, and tighten admin access.
Step 3: Run it day to day
New users, departures, mailbox changes, and Teams requests go through our help desk at (972) 591-0151, 24/7.
Step 4: Plan the bigger changes
Migrations and rollouts get an assigned project manager, a timeline, and status updates until the work is done.
KnowBe4
Also on the platform: Microsoft 365
Related
Services that work with this one
Pairs well with
Project Management
An assigned project manager for migrations, office moves, and network refreshes.
Managed Detection & Response
Endpoint security with 24/7 SOC monitoring, plus incident response and cleanup.
FAQ
Frequently asked questions
What does Microsoft 365 management include?
Administration of your accounts, licensing, email, Teams, and related services: adding and removing users, license changes, mailbox settings, multi-factor authentication, and help desk support for your staff.
Can we buy our Microsoft 365 licenses from you?
Yes. We resell Microsoft 365 licenses, so licensing and the admin work behind it come from one team. We match the license count to your staff as people join and leave.
Do you back up Microsoft 365 mailboxes?
Yes. We back up your Microsoft 365 mailboxes, so a deleted folder or a departed employee's email can be restored instead of lost.
Can you move us to Microsoft 365 from another email system?
Yes. Microsoft 365 rollouts are one of the projects our project managers run, and cloud migration is a service we offer. We plan the cutover with you so mail keeps flowing.
How is this different from your cloud management service?
Cloud management watches your platforms, spend, and governance from our NOC, across Microsoft 365, Azure, AWS, and our own cloud. Microsoft 365 management is the hands-on admin work: users, licenses, mailboxes, and Teams. We can run both.
Can our internal IT person keep admin access?
Yes. Your IT lead keeps admin rights, and we take the routine requests and after-hours questions. Co-managed IT works the same way across the rest of your environment.
Who do our staff call with an Outlook or Teams problem?
Our help desk, at (972) 591-0151 or support@sanapptx.com, any hour. Each request becomes a tracked ticket.
How do you protect our email from phishing?
Multi-factor authentication on every account, plus KnowBe4 security awareness training with phishing simulations for your staff. Managed detection and response adds our 24/7 SOC on the devices people read email on.
Last updated
Talk to our team about Microsoft 365 Management
Tell us what you run today and what you want fixed.
We reply within one business day.
- Sales
- (214) 447-0244
- Support
- (972) 591-0151
- sales@sanapptx.com
- HQ
- 5700 Tennyson Parkway
Plano, TX 75024