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MDR with our SOC watching your endpoints 24/7

Managed detection and response (MDR) services from Sanapptx put advanced security on your endpoints with our security operations center (SOC) behind it, watching 24/7. It's for mid-market companies that need active threats stopped at night and on weekends without hiring a security team. When something gets in, incident response and remediation are part of the service: contain it, remove it, and repair the damage.

At a glance

At a glance
Monitoring

Our 24/7 SOC

Protects

Endpoints: laptops, desktops, and servers

Includes

Incident response and remediation

Works with

Managed firewall, patching, and backup

Restores

Veeam, with our backup service

Outcomes

What you get

  • Someone watching at 3am

    Ransomware doesn't keep office hours. Our SOC watches endpoint activity every hour of the week, so an alert at 3am on a Sunday goes to our analysts, not into a Monday queue.

  • Threats stopped, then cleaned up

    Incident response and remediation are included: the threat is contained, removed, and the systems it touched are repaired.

  • One team after the incident

    If we also run your IT, the same team that handles the incident patches the hole, restores files from Veeam with our backup service, and tells you what happened and what changed.

Process

How it works

  1. Step 1: Deploy

    We install the endpoint agent on your laptops, desktops, and servers and confirm each one reports in.

  2. Step 2: Monitor

    Our SOC watches endpoint activity 24/7 and investigates alerts as they come in.

  3. Step 3: Respond

    When a threat is confirmed, the response starts: the device can be cut off from the network so one infected machine stays one infected machine.

  4. Step 4: Remediate

    We remove what the attacker left behind, repair affected systems, and restore files from Veeam if you use our backup service. Then we tell you what broke and what we did about it.

Related

Services that work with this one

Pairs well with

  • Backup & Disaster Recovery

    Veeam backups with 60-minute recovery and up to 7 years of restore points.

  • Endpoint Management

    Laptops, phones, tablets, and printers managed from one console.

  • Help Desk

    24/7 support from engineers in Texas, backed by our NOC.

FAQ

Frequently asked questions

What's the difference between MDR and EDR?

EDR (endpoint detection and response) is the software on each device that records activity and flags likely attacks. MDR adds people: our 24/7 SOC watching those alerts, plus incident response and remediation when a threat is real. With our EDR service, our team responds to alerts. MDR adds round-the-clock coverage from our SOC.

Is your SOC watching around the clock?

Yes. Our SOC monitors 24 hours a day, 7 days a week, so an alert on a weekend night doesn't wait for Monday.

What happens when your SOC finds something?

The threat is investigated and contained, which can include isolating the device from the network. Then it's removed and the affected systems are repaired. If you use our backup service, we restore damaged files from Veeam.

Does MDR replace our antivirus?

Antivirus blocks files on a list of known malware. MDR watches behavior on the endpoint and puts people on the response, so it can flag attacks that no known-malware list covers yet. People then investigate the alert. Managed antivirus and anti-malware is also a service we run on its own.

Do we still need a firewall?

Yes. MDR watches endpoints. A firewall controls which traffic gets in and out at the network edge. Each covers ground the other can't see, and we manage both.

Can MDR work alongside our internal IT team?

Yes. Your team keeps day-to-day control of its devices. Our SOC watches them, and we bring your team in on any incident that touches their systems.

What does MDR cost?

We quote it after we've seen your environment and how many endpoints need coverage. Book a consultation and we'll scope it with you.

Last updated

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HQ
5700 Tennyson Parkway
Plano, TX 75024