Help Desk
24/7 support from engineers in Texas, backed by our NOC.
Virtual desktops your staff can open anywhere
Virtual desktop infrastructure (VDI) from Sanapptx gives your employees cloud-hosted desktops they reach remotely from supported devices. Remote staff, contractors, and seasonal hires get the same desktop at home, in the office, or on a borrowed laptop. Apps and files run in the cloud instead of on the device, and our 24/7 help desk in Texas supports the people using them.
At a glance
| Desktops | Cloud-hosted, reached remotely |
|---|---|
| Access from | Supported devices, in the office or at home |
| Where files live | In the cloud, not on the device |
| User support | 24/7/365 help desk in Texas |
| Monitoring | Office circuits, 24/7 from our Texas NOC |
Outcomes
What you get
Files stay off the laptop
When the desktop runs in the cloud, the files stay there too. A lost or stolen laptop becomes a hardware problem instead of a question about what was on it.
New hires working on day one
We build new desktops from your standard setup, so a new hire or contractor signs in to a working desktop without waiting for a laptop to be imaged and shipped.
Older devices stay useful
The heavy lifting happens in the cloud, so an older or lower-cost device can still run a current desktop. That can push back your next hardware refresh.
Process
How it works
Step 1: Plan the desktops
We list who needs a virtual desktop, which applications they use, and which devices they'll connect from.
Step 2: Build and test
We build a standard desktop with your applications and test each one with your team before anyone depends on it.
Step 3: Roll out
We move users over in groups, so the help desk can support each wave before the next one starts.
Step 4: Support and monitor
Our NOC watches your office circuits 24/7, and your staff call the help desk at (972) 591-0151 with anything else.
Related
Services that work with this one
Pairs well with
Endpoint Management
Laptops, phones, tablets, and printers managed from one console.
Network Operations Center
Round-the-clock monitoring of circuits, firewalls, switches, and servers.
FAQ
Frequently asked questions
What is VDI, in plain terms?
Each employee's desktop runs on servers in the cloud instead of on their own computer. They connect from a supported device, and the desktop, apps, and files look the same wherever they sign in.
Who is VDI a good fit for?
Remote and hybrid staff, contractors, seasonal hires, and anyone who handles sensitive files on a laptop. It's a weaker fit for heavy graphics or video work, which we'll tell you during planning.
Is a virtual desktop more secure than a laptop?
It removes one big risk: files stored on the device. The desktop and its data stay in the cloud, and sign-in can be protected with multi-factor authentication.
What happens if someone's internet goes down?
A virtual desktop needs a connection to work. Our NOC monitors your office circuits 24/7, and we plan backup connectivity with you for sites where a dropped connection would stop work.
Will our business applications run on a virtual desktop?
We test each application in the virtual desktop during planning, before anyone relies on it, and tell you about any that should stay on a local machine.
Who supports the desktops?
Our help desk, 24/7/365, at (972) 591-0151 or support@sanapptx.com. Every request becomes a tracked ticket.
Last updated
Talk to our team about Virtual Desktop Infrastructure
Tell us what you run today and what you want fixed.
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- Sales
- (214) 447-0244
- Support
- (972) 591-0151
- sales@sanapptx.com
- HQ
- 5700 Tennyson Parkway
Plano, TX 75024